Terms and conditions

Introductions

Tropical Fresh owns and maintains tropicalfresh.lk, a corporate Website and tropicalfresh.lk, an e-commerce platform. tropicalfresh.lk allows users to browse and make purchase of fresh fruits, vegetables and pre-cut items. The following are the Terms of Use (the “Terms and Conditions”) that govern, use of the Site by all visitors and users of the Website, whether browsing or making a purchase. Please note that your use of the Website service constitutes your unconditional agreement to follow and be bound by these terms and conditions and all applicable laws and regulations governing the use of the Site. We reserve the right to change the Terms and Conditions at any time. Any such changes will take effect when posted on the Website. All updates and amendments to these Terms and Conditions shall be noted on the bottom of the Terms and Conditions herein. Any violation of these Terms of use, shall permit Tropical Fresh to terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

It is a responsibility to read the Terms and Conditions, on every occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions. All the Information (as defined below) provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

Purchases and Payment

Tropical Fresh accepts payment by cash upon delivery, or via this Site by debit cards or credit cards. All online purchases are also governed by the terms and conditions of the respective third party merchant provider who provides the products that are seen on the Site.

Tropical Fresh holds out no promises or warranties with regards to the advertised prices of any products sold on this site or otherwise by Tropical Fresh. All product prices are subject to change, and only become final once payment is made by the consumer.

By making payment for our products or services on our Website, all details that you, as the consumer, are prompted and required to submit will be provided directly to our payment provider via a secured connection. Tropical Fresh holds out no promises or warranties with regards to any breaches of the secured connection that were not to Tropical Fresh’s knowledge.

Delivery

Once the order has been placed on our Site, an estimated delivery time will be provided to you. If an item is not in stock at the time of your delivery, due to unforeseen circumstances, we will notify you and the amount of the unavailable item will be refunded, as per the original mode of payment.

Interpretation

These Terms and Conditions supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of Tropical Fresh. Such authorization can only be obtained by the written approval by a director and/or officer of the company. All refunds will be made via the original mode of payment.

Return Policy

Tropical Fresh strives to make our customer’s journey as smooth as possible, right from the moment the order has been placed till the final stage, when the products have been delivered at your doorstep in fresh condition.
Under our refund policy, our customers can return the product at the time of delivery, if due to some reason they are not satisfied with the quality of the product. We will take back the product and issue a refund for the value of the returned products, which will either be credited to your account or adjusted in your invoice in case of cash on delivery.

Please note the Pre-cut items are not included under the Refund and Return policy.

Kindly review our Refund and Returns policy for further information. You as a customer can cancel your order up to 6PM one day before your delivery date by calling our customer care at 0117446886. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Save Time
Grocery shopping online for home delivery allows you the pleasure of shopping from the comfort of your own home.

Cost-Effective
We are proud to deliver high quality fresh fruits and vegetables from farm to your home at a competitive price.

Choose your own Delivery day
You can easily pick the most convenient delivery day and Tropical Fresh delivery team will cater to your schedule.

Eat Healthy
Customer Satisfaction being our prime focus, we source and deliver finest and fully enriched natural fruits and vegetables from exclusive farms.

Complete Support
For your every query, complaint or assistance required, whether big or small, our customer care will be available whenever you need us.